Job Description

MHLS Advisor (Direct Contract) – Work from Home Opportunity Amazon

Job Title: MHLS Associate (L3) (Work from Home with limited VCC Locations)

Locations Available: Andhra Pradesh, Telangana, Karnataka, Tamilnadu, Maharashtra, Uttar Pradesh, Delhi, Punjab, Rajasthan, Kerala, West Bengal

This is work from Home based, for 06 months contract on Amazon payroll.

About Amazon India Development Centers:

Amazon India Development Center (AIDC) started in Bangalore in 2004 followed by centers in Bangalore (2005) and Chennai (2006). The vision was to utilize the top talent available in India to drive our global business growth. Today, AIDC builds, supports, tests and manages technology, products & services which support millions of Amazon customers worldwide.

About the team:

HR Services is comprised of the following teams: HR Operations, HR Compliance, Leave of Absence and Accommodations (LOAA) and several support functions that include ACES, Finance & Analytics, Vendor Management and Content Management. The umbrella of HR Services includes the following teams: the MyHR Live Support (MHLS), Onboarding, PeoplePortal and Payroll Support, Data Management, Exits, and Internal Transfers. These teams are located in Hyderabad & Bangalore to provide for follow-the-sun support of these key activities.

We are looking for a dynamic, organized self-starter to join our MHLS Core team. The MHLS associate will work closely with the MHLS team in the US to provide a variety of HR services to North American Employees. We have an immediate need for dedicated professionals to join team in their HR Contact Center. Be the voice of MHLS, as the first point of contact for Employees, Managers and the HR community. Deliver highest standards of service in any customer interaction and ensuring an accurate, efficient & personalized resolution of queries through effective usage of systems, tools & resources.

Key job responsibilities

The MHLS team is comprised of HR Professionals supporting Amazon employees globally within multiple languages, with services 24 hours a day, 7 days a week in some countries. As a MHLS Professionals your responsibilities will be:

Handle inbound and outbound calls from Amazon employees regarding their HR queries
Receive queries via phone or chat and log contacts into the shared service case management system.
Responsible to work on Ticketing to resolve the queries received from the employee
Responding to inquiries regarding policies and programs including benefits, attendance, payroll deductions, etc.
Adhere to defined processes and ensure delivery in accordance with set quality standards
Thorough knowledge of policies & processes for multiple Customers group
Ensure the Service level are achieved at all times for HRS processes
Use high judgement, critical thinking and rationale to balance process adherence with employees needs to analyze and decide on suitable resolutions
Integrity and discretion in dealing with sensitive information and ensure data privacy at all times
Take ownership for query resolution and individual metrics

Basic qualifications

A bachelor’s degree
Minimum of 0 -10 years of experience in international voice process
Willingness to handle calls
Willingness to work in call center / contact center / Help desk environment
Willingness to work in 24*7 support process including night shifts
Proficient with MS Excel, Word, email writing
Application of Phone and email etiquettes in customer interactions

Preferred qualifications

Handling HR help desk is desirable
Experience in HR/HR shared services
Experience in PeoplePortal

Domestic Relocation Provided: No

Shifts: Rotational (it is a 24*7 shift environment and shifts are rotational, changes every 3-4 months)

Weekly Off: Rotational two consecutive day off (it is a 5-day working week with 2 consecutive days off. The off days may change every 3-4 months)

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Role: Human Resources – Other
Industry Type: IT Services & Consulting
Department: Human Resources
Employment Type: Full Time, Temporary/Contractual
Role Category: Human Resources – Other
Education
UG: Any Graduate