Job Description

Application Admin Lead

Application Admin Lead – Content, Communication & CollaborationLocation : India – Remote

Job ID: 39868

Salary: 30-35 LPA max

Shift: 4-5 overlap with PST time zone (Max: 01:30 AM IST)

Job Description:Oversees Slack, Zoom, and visual collaboration platforms. Leads platform transitions, manages escalations, promotes adoption, and ensures optimal configuration for collaboration.

Tools: Slack, Zoom, LucidChart, LucidSpark, Vizzlo

Key Responsibilities:

Lead transition planning, knowledge transfer (KT), and tracking. Administer user provisioning, workspace configurations, and integrations. Troubleshoot complex technical issues and manage vendor escalations. Maintain admin documentation, runbooks, and internal knowledge base. Monitor platform usage; recommend optimizations and enhancements. Conduct training for end-users and promote platform best practices. Ensure SLA adherence and maintain escalation protocols. Serve as liaison with vendors for platform guidance and issue resolution.
Qualifications (Enriched):

5+ years of enterprise experience administering Slack, Zoom, and related collaboration tools. Deep understanding of Slack Enterprise Grid architecture, custom workflows (Slackbot, Workflow Builder), app integrations, and DLP/security configurations. Strong expertise in Zoom account hierarchy management, Zoom Rooms, Webinar configurations, and Zoom admin dashboards. Experience managing user lifecycle, group policies, retention rules, and audit logs across communication platforms. Familiarity with LucidChart/LucidSpark workspace controls, licensing tiers, SSO integration, and collaborative template governance. Proven success in driving enterprise-wide adoption initiatives, crafting enablement content, and delivering live/recorded training. Demonstrated ability to coordinate across IT, communications, and functional teams to ensure messaging, collaboration hygiene, and governance compliance. Skilled in stakeholder management, vendor coordination, escalated incident handling, and service performance monitoring. Strong documentation background: SOPs, runbooks, KB articles, onboarding decks, and policy guidelines
Job Types: Full-time, Permanent

Pay: ₹3,000,000.00 – ₹3,500,000.00 per year

Benefits:

Health insurance
Internet reimbursement
Provident Fund
Work from home
Application Question(s):

Your current CTC?
Your notice period?
Work Location: Remote