Job Description

Deputy manager- back office(Property/casualty/credit and mortgage underwriting)

Full job description
Performance feedback session to be provided to agents.
Primary focus on CPM/SLA.
One to one relation building.
Analyze various reports including process dashboards & team performance reports.
Motivating associates through effective management, career development & implementation of reporting mechanism.
Timely Submission of Operations Review
Manage attendance and attendance incentive for the team
Attain SLA through effective management of the daily operations of the team
Effectively implement HR and Operations policies, manage floor and drive people to adhere to schedule Problem Resolution, as well as to make recommendations on process development based on analysis and customer and team feedback.
Conduct audits & share feedback with team members
Will be responsible for managing the portfolio of clients.
Job Type: Full-time

Pay: ₹800,000.00 – ₹1,000,000.00 per year

Work Location: In person