Job Description

Front Office Executive

Job Title: Front Office Executive

Location: Mumbai (On-site, Full-time)
Company: Zell Education

About Zell Education

Zell Education is revolutionizing learning with immersive, industry-driven programs in finance and accounting, including globally recognized qualifications like ACCA, CPA, FRM, and CMA. We are committed to equipping learners with the skills and confidence they need to succeed in a global finance career.

Role Overview

As the Front Office Executive at Zell Education, you will be the face and voice of our organization. This role demands a polished, proactive, and courteous professional to ensure a smooth and welcoming front desk experience for all guests, students, and staff. You will play a vital role in creating a strong first impression and maintaining the front office’s operational efficiency.

Key Responsibilities

· Guest Relations & Reception:

· Welcome and assist visitors with a warm, professional demeanor.

· Handle incoming calls, emails, and inquiries with clarity and confidence.

· Manage the visitor logbook, issue visitor badges, and coordinate with internal departments.

· Front Desk Operations:

· Maintain a clean, organized, and presentable front desk and reception area.

· Ensure the reception area reflects the brand’s premium image.

· Monitor daily check-ins and coordinate meeting room bookings.

· Student & Client Handling:

· Greet and guide walk-in students or clients, answer general queries, and assist in scheduling appointments or meetings.

· Provide information on courses, departments, or point-of-contact as needed.

· Administrative Support:

· Receive and distribute courier packages, documents, and office supplies.

· Maintain office stationery inventory and manage procurement.

· Support internal meetings and coordinate room setups.

· Communication & Coordination:

· Act as the liaison between departments for front desk communication.

· Notify staff about visitor arrivals and handle urgent messages efficiently.

· Assist in onboarding coordination for new joiners from a front-office perspective.

· Facility Monitoring:

· Coordinate with housekeeping for cleanliness and upkeep of common areas.

· Report maintenance issues promptly to the admin or facilities team.

What We’re Looking For

· Well-groomed and presentable professional with strong interpersonal skills.

· Excellent verbal and written communication in English.

· Proven experience in front desk, reception, or customer-facing roles preferred.

· Proficient in MS Office and basic office tools.

· Organized, punctual, and able to multitask in a fast-paced environment.

· Minimum qualification: Bachelor’s degree or equivalent.

· Prior experience in education, hospitality, or corporate reception will be a plus.

Job Type: Full-time

Pay: ₹25,000.00 – ₹35,000.00 per month

Benefits:

Provident Fund
Schedule:

Day shift
Experience:

Front desk: 1 year (Preferred)
Language:

English (Required)
Work Location: In person