Job Description

Operations Executive_Rapport Building Specialist

Role That Drives Real Connection

This is more than a communication role — it’s about creating a space where individuals feel acknowledged, understood, and supported. The Rapport Building Specialist plays a key role in ensuring that team members and stakeholders (Orbiters) are not just heard, but guided with clarity and care.

This position involves working closely with people, navigating challenges through conversations, and offering support that is grounded in empathy, awareness, and accountability. Every interaction has the potential to influence outcomes, build trust, and align individuals with the larger purpose of the organization.

If you are someone who:

Connects with people easily and listens with intent,
Communicates calmly and confidently in any situation,
Takes ownership of challenges and sees them through,
Understands the value of consistent follow-up and documentation,
Then this role offers you the platform to make a meaningful difference.

Position: Rapport Building Specialist

Location: Andheri, Mumbai

Job Type: Full-Time

Experience Level: Entry to Mid-Level (2+ Years)

Industry: Business and Community Engagement

What You’ll Do:

Build strong, trust-based relationships with internal team members and other stakeholders (“Orbiters”).
Listen actively to understand concerns and offer support through meaningful conversations.
Provide accurate and relevant information that helps others take informed action.
Address engagement or performance issues with empathy and professionalism.
Collaborate with senior leadership to resolve complex issues.
Maintain detailed records of communications, challenges, and resolutions.
Keep databases updated and prepare structured reports.
Contribute towards organizational goals and milestones through consistent follow-ups and interactions.
What We’re Looking For:

Minimum 2 years of experience in client interaction, relationship management, or similar roles.
At least 6 months of experience using MS Office tools (Excel, Word, PowerPoint).
Strong interpersonal skills and high emotional intelligence.
Excellent verbal communication – calm, clear, and confident.
Experience in coaching, mentoring, HR, or community-building is a bonus.
Ability to stay organized, follow up effectively, and handle multiple conversations with care.
Key Traits for Success:

Authentic listener and empathetic communicator
Emotionally aware and sensitive to team dynamics
Calm under pressure, yet confident in voice and presence
Solutions-focused mindset with a willingness to learn
Location: On-site at our Andheri office

Work Type: Full-Time | Monday to Saturday

Job Type: Full-time

Pay: ₹15,000.00 – ₹25,000.00 per month

Schedule:

Day shift
Supplemental Pay:

Performance bonus
Application Question(s):

What experience do you have in relationship management, community building or client interaction ?
Work Location: In person