Job Description

Operations Specialist at Springworks

Full job description
We are looking for a detail-oriented and reliable Background Verification Specialist to join our Employment Verification team. This role involves conducting end-to-end employment background checks to validate candidate information, maintain quality standards, and ensure timely completion of verification tasks. The ideal candidate will be organized, proactive, and thrive in a fast-paced, remote-first environment.

Key Responsibilities

Conduct employment verifications through various channels (calls, emails, third-party platforms, etc.).
Liaise with HR departments, reporting managers, or organizations to validate tenure, designation, compensation, and reason for exit.
Review and validate submitted documents such as offer letters, relieving letters, and payslips.
Update verification outcomes on internal systems/tools accurately and promptly.
Escalate discrepancies, red flags, or unresponsive verifications to senior team members or clients, as per SOPs.
Maintain a strong focus on TAT (Turnaround Time) and quality benchmarks.
Collaborate with peer teams (education, address, ID verification) for end-to-end case closures.
Support audit requirements and contribute to process improvement initiatives.
Requirements

Bachelor’s degree in any discipline.
1–3 years of experience in background verification or operations
Excellent verbal and written communication skills in English.
Strong attention to detail and ability to multitask.
Proficiency in MS Office/Google Suite and familiarity with CRM or ticketing tools are a plus.
Job Type: Full-time

Pay: ₹500,000.00 per year

Benefits:

Food provided
Health insurance
Paid sick time
Paid time off
Work from home
Schedule:

Day shift
Night shift
Rotational shift
Weekend availability
Supplemental Pay:

Overtime pay
Work Location: Remote