Job Description

BMC Helix ITSM Professional

Install app

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BMC Helix ITSM Professional
BMC Software

4.0
(565 Reviews)

100+ applicants
Posted 3 weeks ago
Job detailsAbout companyReviewsBenefits
Job highlights
Bachelor’s Degree in IT with 5-15 years of experience; extensive knowledge of BMC Remedy ITSM Applications and ITIL framework

Provide L2/L3 operational support, maintain platform availability, develop customizations and integrations
Job match score

Early Applicant

Key Skills

Location

Work Experience

5 – 10 Years

Not mentioned

Not disclosed

Mumbai
Must have key skills
networking,cloud technologies,bmc remedy,linux,unix
Other key skills
itsm modules,operational support,performance tuning,itil framework,verbal and written,cmdb,asset management,remedy itsm,javascript,servicenow,itsm,service delivery,microsoft windows,bmc
Job description
What you’ll do
We help our customers free up time and space to become an Autonomous Digital Enterprise that conquers the opportunities ahead – and are relentless in the pursuit of innovation!
GSD (Global Services Delivery)is a global delivery organization responsible for delivering BMC solutions to our customer worldwide.

Key Responsibilities/Duties

Provide L2/L3 operational support on ITSM Remedy, SmartIT/MyIT, Smart reporting, Service broker, DWPA, CMDB, Asset Management, as per agreed SLAs.
Maintain BMC Product platform availability as per agreed availability commitment
Develop new customizations, integrations and reports
Troubleshoot BMC Application, customizations, integration issues.
Follow the ITIL standard best processes.
Recommend & plan upgrades/patches and roll out of new features
Drive adoption of the BMC solution across Customer environments
Work closely with Service Owners to review service delivery quality with focus on continuous improvement
Experience in Administration, Operations, Customizations, Integrations, Performance tuning, Patch implementation, Upgrades, and development of ITSM Remedy Application
Requirements:

Candidate must possess a Bachelors Degree (BE, B.tech, BCA, MCA)
Should have 5-15 years IT experience
Location-Mumbai/Navi-Mumbai
Extensive experience in the implementation, administration and configuration of BMC Remedy ITSM Applications, Integrations, Customizations
Experience on Windows/UNIX/LINUX operating systems and ITIL framework is an advantage.
Good knowledge of Cloud Technologies, networking and database concepts
Well organized with a positive attitude, ability to work in customer facing env & should be able to communicate with Customers, Vendors, and other internal groups as required.
Exercises independent judgment within broadly defined practices and policies in selecting methods, techniques and evaluation criteria for obtaining results.
Effective communication skills in English & German (verbal and written).
Willing to work in shifts, weekend and on-call support will be required.
Industry type
Software Product
Department
Engineering – Software & QA
Role
Technical Lead
Role category
Software Development
Employment type
Full Time, Permanent
Education
B.Tech/B.E. in Any Specialization, Any Postgraduate

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About company
BMC is an Equal Opportunity Affirmative Action Employer. It is the policy of BMC Software to afford equal opportunity for employment to all individuals regardless of race, color, age, national origin, physical or mental disability, history of disability, ancestry, citizenship status, political affiliation, religion, gender, transgender, gender identity, marital status, status as a parent, sexual orientation, veteran status, genetic information or other factors prohibited by law, and to prohibit harassment or retaliation based on any of these factors.
Headquarters
Wing 1, Tower B,9th Floor,Business Bay, Tower B, 9 th Floor,Airport Road,S No 103, Hissa No 2, Yerw a d a, PUNE, Maharashtra, India