Job Description

Customer Care (After Sales)|| Mumbai (Malad)

Job highlights
Experience in customer service with strong communication skills

Respond to inquiries, register service requests, and support service coordination
Job match score

Early Applicant

Key Skills

Location

Work Experience

7 – 12 Years

10 Vacancies

Not disclosed

Mumbai(Malad West), Mumbai Suburban, Mumbai (All Areas)
Must have key skills
Aftersales,Customer Complaints,Warranty Handling,Post Sales
Other key skills
Amc Sales,Amc,After Sales Service,Warranty Management,Customer Handling
Job description
What you’ll do
Role – CUSTOMER CARE

Job Description:

Respond to customer inquiries and service requests via phone, email, and toll-free lines in a courteous and efficient manner.
Register service requests and provide clients with reference numbers and clear information on visit procedures.
Collaborate with internal departments to ensure timely and effective service coordination.
Support Field Service Engineers (FSEs) in preparing accurate and comprehensive service reports.
Review service reports and ensure appropriate follow-up for seamless resolution.
Encourage customer participation in satisfaction surveys to gather valuable feedback.
Coordinate with FSEs and Project Execution teams for smooth handling of replacements and Annual Maintenance Contract (AMC) visits.
Maintain detailed service records and highlight areas for product or process improvement.
Prepare insightful Root Cause Analysis (RCA) and service performance reports to support ongoing improvement initiatives.

Industry type
Industrial Automation
Department
Production, Manufacturing & Engineering
Role
Production & Manufacturing – Other
Role category
Production & Manufacturing – Other
Employment type
Full Time, Permanent
Education
B.Tech/B.E. in Electronics/Telecommunication, Production/Industrial, Mechanical, Manufacturing Engineering, Electronics, Production Engineering, Electronics And Communication, Electrical and Electronics, Electronics And Communication Engineering, Electronic And Communication Engineering, Electronics And Computer Engineering, Civil, Mechatronics, Electronics And Instrumentation Engineering, Civil Engineering, Electronics Engineering, Mechatronics Engineering

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Production & Manufacturing – Other, Mumbai

About company
Gandhi Automations specializes in designing, manufacturing and installing customized products conforming to the highest safety standards complemented with reliability and energy efficiency. Since 1996 Gandhi Automations Pvt. Ltd has held a lead position in manufacturing as well as exporting, distributing and installing Entrance Automation Systems and Loading Bay Equipment. All our products are designed and manufactured with European collaboration using innovative and creative engineering technology. To ensure superior quality and operational efficiency the company has a state of the art manufacturing and warehousing facility of 800,000 sq. ft.

Headquartered in Mumbai, the commercial capital of India, the company has expanded its operations, geographical reach, manufacturing capacity and customer base globally. Today our products are marketed by us and our distributors in more than 70 countries spanning Far East, Asia, Middle East, Europe, Africa and America.

With 1000+ employees and a presence in 26 major cities of India our company is business driven and supported by an efficient customer care team that is available to our customers 24 hours a day and 7 days a week.

While industrial range comprises of

Industrial overhead doors,
Fast Action Rapid roll-up doors,
High speed fold up door,
PVC strip door,
Loading bay equipment
Aircraft Hangar door
Shipyard door
We believe these products to be the most technically advanced systems in the market for almost any application you might envision.

Headquarters
207,2ND FLOOR,CHAWDA COMMERCIAL CENTRE,LINK ROAD, MALAD-WEST , MUMBAI, Maharashtra, India