Job Description

Manager HR operations and benefits

About the job
Manager – HR Operations And Benefits

Opportunity to work with a global organisation
Strategic role

About Our Client

The organisation is a reputable and established entity within the Financial Services industry, specialising in Investment/Asset Management. It operates as a medium-sized company with a professional focus on delivering excellence in its field.

Job Description

Leadership & Operations Management

Oversee day-to-day HR operations, ensuring consistent delivery of services and adherence to key performance indicators (KPIs).
Conduct root cause analysis for complex issues, addressing underlying challenges , and act of first point of contact for escalated concerns
Provide transactional assistance within Workday tied to employee lifecycle events and other administrative processes
Oversee end-to-end benefit administration for India
Ensure accuracy of the benefits reconciliation and general benefits maintenance
Assist with benefit policy renewals and coordinate with vendors to resolve employee claims and inquiries as needed.
Oversee HR vendor billing for US, Canada, UK & India, including conducting reconciliations, analysis and audits
Review and approve invoices within Dynamics

Team Development & Performance

Provide performance coaching, feedback, and upskilling opportunities for HRSD team members to enhance capability and accountability.
Foster a culture of continuous learning, ensuring SOPs and documentation are current and utilized.
Track team metrics, identify trends, and act on areas for improvement and growth.

Process Optimization & Innovation

Drive operational efficiency through standardization, simplification, and implementation of AI and automation solutions.
Champion process redesign efforts to improve service delivery and enhance the employee experience.
Support vendor management and evaluate third-party effectiveness against defined SLAs.

The Successful Applicant

QUALIFICATIONS & EXPERIENCE REQUIRED:

Post-secondary education (University or College graduate)
6+ years of related work experience with an HRIS in a high-volume shared service shared services environment, supporting various countries (Workday experience is an asset)
A minimum of 2 years’ management or equivalent experience
Experience working in a global team (Follow-the-sun model an asset)
Experience with Benefit policy and vendor management
Knowledge of Invoicing processes and systems (Dynamics, SAP preferred)
Experience with a case management system (SolarWinds experience is an asset)
Intermediate to advanced computer skills including MS Office applications: Word, Excel, PowerPoint, and Outlook

KEY COMPENTENCIES / BEHAVIOURS REQUIRED:

Excellent written and verbal communication skills, being fluent in both written and spoken English
Conscientious with a strong attention to accuracy and details
Self motivated, highly organized, and able to juggle multiple projects / priorities
Ability to handle sensitive and confidential information with discretion.
Ability to generate trust, confidence and credibility
Demonstrates excellent analytical and problem-solving skills
Ability to demonstrate sound decision-making, considering team and organizational goals

What’s on Offer

This role is ideal for candidates who thrive in a performance-driven, service-oriented culture and are passionate about leading operational teams, building scalable HR solutions, and enhancing the overall employee experience.

Contact: Prachi Priyadarshini

Quote job ref: JN-082025-6823596