Job Description

Operations Manager

Job highlights
Bachelor’s degree in Engineering/Facilities Management/Business Administration; 6-10 years of experience in Facility/Operations Management; strong understanding of MEP systems

Oversee IFM operations, monitor service KPIs, manage client relationships, lead a team, and ensure compliance with safety regulations
Job match score

Early Applicant

Key Skills

Location

Work Experience

6 – 10 Years

2 Vacancies

₹ 6-8 Lacs P.A

Bhubaneswar, Ranchi
Must have key skills
Facility Operations
Other key skills
Client Management,Site Management,Manpower Management,Site Operations
Job description
What you’ll do
Job Summary:

We are seeking a results-driven and experienced Operations Manager to oversee and streamline facility management services across multiple client sites. The ideal candidate will be responsible for ensuring consistent delivery of high-quality IFM services, enhancing client satisfaction, optimizing operations, managing vendor relationships, and driving compliance with safety and quality standards.

Key Responsibilities:

Operations & Service Delivery

Oversee day-to-day Integrated Facility Management (IFM) operations across assigned sites (Hard & Soft Services).
Monitor service KPIs/SLA adherence and drive continuous improvements in delivery.
Coordinate with site teams to ensure timely execution of preventive and corrective maintenance schedules.
Handle escalations and ensure timely resolution of operational issues.
Client Management

Act as the primary point of contact for clients regarding all operational aspects.
Build and maintain strong client relationships; regularly conduct service reviews and feedback sessions.
Ensure contract compliance and work proactively to address client needs.
Team Management

Lead, mentor, and supervise a team of facility executives, supervisors, and technicians.
Define roles, set objectives, and evaluate performance.
Identify training needs and facilitate skill development programs.
Vendor & Procurement Management

Oversee vendor performance, service contracts, and material procurement.
Ensure vendors adhere to company standards and compliance protocols.
Negotiate vendor contracts to optimize service quality and cost efficiency.
Budgeting & Reporting

Support in budget preparation and ensure operational costs are within approved limits.
Track and report on KPIs, incident reports, maintenance logs, and cost optimization.
Prepare and present monthly MIS reports to management and clients.
Compliance & Safety

Ensure all operations are compliant with statutory, safety, and environmental regulations.
Conduct audits, inspections, and risk assessments as required.
Promote a safety-first culture across all sites.
Qualifications & Experience:

Bachelors degree in Engineering / Facilities Management / Business Administration or related field.
6–10 years of relevant experience in Facility/Operations Management, preferably in an IFM setup.
Prior experience managing large commercial, industrial, or mixed-use facilities.
Strong understanding of MEP systems, housekeeping, security, and soft services.
Key Skills:

Leadership & People Management
Client Relationship Management
Operational Excellence & SLA/KPI Monitoring
Budgeting & Cost Control
Vendor Management
Strong Communication & Negotiation Skills
Problem-solving & Decision-making
Knowledge of CAFM/CMMS tools (preferred)
Work Conditions:

Willingness to travel to client sites as required.
Availability for emergencies or urgent issues outside of working hours.

Industry type
Facility Management Services
Department
Administration & Facilities
Role
Facility Manager
Role category
Facility Management
Employment type
Full Time, Permanent
Education
Any Graduate

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Facility Manager, Bhubaneswar

About company
SMC Integrated Facility Management is a leading provider of end-to-end facility solutions, committed to operational excellence, sustainability, and client satisfaction. With a diverse portfolio and a commitment to service quality, we empower our teams to deliver efficient and innovative facility management solutions.

Headquarters
A 28,29 Okhla Industrial Area, Phase – 1,Delhi, South Delhi, Delhi, 110020, NEW DELHI, Delhi, India