Job Description

Technical Lead – End User IT Support Automation

Job highlights
5-8 years of experience in IT with expertise in Windows, macOS, and Microsoft Office 365; strong proficiency in PowerShell scripting

Design and build automation frameworks for endpoint management; define AI agent training for troubleshooting; act as the technical authority for EUC automation
Job match score

Early Applicant

Key Skills

Location

Work Experience

5 – 8 Years

1 Vacancy

₹ 8-14 Lacs P.A

Navi Mumbai
Must have key skills
Application Deployment,Desktop Support,End User Support,Windows Powershell Scripting,IT Infrastructure
Other key skills
Application Packaging,SCCM,Active Directory,End User Computing
Job description
What you’ll do

Role : Technical Lead End User IT Support Automation (Agentic AI for ITOps)
Scogo.AI | Building the Future of AI-Powered IT Support
Location: Navi Mumbai / Hybrid / Remote
Level: Mid-Senior (5-8 years experience)
Company: Scogo Networks Pvt. Ltd.
Team : Scogo.AI Iceberg Product Engineering

Why This Role is Different
You’re not joining another services company. You’re joining an AI product company that’s rewriting the rules of enterprise IT
support delivery. While traditional IT service providers are struggling with manual processes and growing ticket queues, Were
building an Agentic AI platform that automates IT Operations and End-User Support through intelligent agents that think, reason,
and act delivering instant, context-aware resolutions for enterprise users.
Think of it as the convergence of ITSM, RMM, and AI-powered automation in one unified platform. As part of our mission to re-write
the rules of digital employee experience, were looking for a hands-on technical leader who lives and breathes IT support
automation someone who understands how devices, users, and enterprise systems interact and can turn that expertise into
scalable AI Product.
This is your opportunity to:

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Transition from services to product – Move from firefighting daily IT issues to building the AI that prevents them
Own a critical domain – Be THE technical authority for End User IT Support automation in an AI-first company
Shape the product – Your hands-on expertise will directly influence how we build AI agents that understand,
troubleshoot, and resolve endpoint issues
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Build with cutting-edge tech – Work with Agentic AI, LLMs, and automation at the intersection of traditional IT and next-
gen intelligence
Create market-defining impact – Help build a product that will fundamentally transform how 100M+ employees
experience IT support globally
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The Role
As our Technical Lead for End User Support Automation, you’ll be the technical owner of our platform’s entire End User
Computing (EUC) automation engine. You’ll work at the intersection of traditional IT operations and Agentic AI, translating your
deep hands-on expertise in desktop support, endpoint management, and troubleshooting into intelligent automation workflows
that our AI agents can execute autonomously.
What You’ll Own:
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EUC Automation Architecture – Design and build the automation framework for Windows, macOS, and Linux endpoints
AI Agent Training – Dene how our AI agents diagnose, troubleshoot, and resolve common (and complex) endpoint
issues. Collaborate with AI engineers to teach our platform how IT support is done.
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Technical Delivery – Act as the single point of contact for customers on all EUC automation capabilities, owning
technical escalations and solutions
Knowledge Engineering – Create the technical playbooks and decision trees that power our AI’s reasoning for endpoint
support
Customer Success – Work directly with enterprise customers to understand their EUC pain points and translate them
into product features. Support product PoCs and pilot engagements with enterprise customers.
This is a hands-on technical role – You’ll be writing PowerShell scripts, creating lab-simulation environments, building automation
workflows, debugging complex endpoint issues, and directly shaping how millions of employees will experience IT support in the AI
era.

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What You’ll Build
You’ll be instrumental in building automation capabilities like:
Self-Healing Systems:
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PC running slow? AI detects, diagnoses, and optimizes – no ticket needed
Outlook not working? AI troubleshoots connectivity, profiles, and authentication autonomously
BitLocker compliance issues? AI encrypts, backs up keys, and verifies – all automated
Zero-Touch Support:
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Application installations with multi-level approval workflows
OS security patching and compliance management
Printer configurations pushed across 10,000+ endpoints
Software deployments orchestrated through AI reasoning
Intelligent Diagnostics:
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AI that understands “my computer is slow” and knows exactly what to check
Automated disk cleanup, startup optimization, and resource monitoring
Integration with tools like Zabbix for predictive issue resolution
Think of it this way: Every time you’ve manually fixed an issue 100+ times, you’ll now teach an AI agent to do it autonomously for
100,000+ employees. That’s the leverage you’ll create.
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What You’ll Need
Technical Expertise (Must-Have)
Operating Systems & Applications:
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Expert-level knowledge in Windows 10/11, macOS, and Microsoft Office 365 ecosystem
Deep understanding of Office 365, Teams, Exchange, Azure AD/Entra ID
Solid experience with iOS and Android device management
Preference given to candidates with hands-on Linux desktop experience (Ubuntu, RHEL, etc.) and Azure Cloud Platform
Administration
Endpoint Management:
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Hands-on experience with platforms like Intune, SCCM, ManageEngine, or equivalents
Expertise in Active Directory, Group Policy, Autopilot technologies
Application packaging, deployment, and patch management using Configuration Manager
Hardware/peripheral management and troubleshooting
Scripting & Automation:
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Strong proficiency in Windows PowerShell – this is non-negotiable
Experience with Bash scripting for Linux environments
Batch scripting and command prompt automation
Ability to write clean, maintainable, production-ready code
Experience in application packaging, deployment, and update automation using Configuration Manager tools.
IT Operations:
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5+ years in IT with demonstrable experience managing EUC/desktop support teams
Deep understanding of endpoint security (vulnerability management, hardening, access control)
Experience with monitoring tools and infrastructure technologies
Creating policies, documentation, and training materials

What Makes You Stand Out (Nice-to-Have)
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Familiarity with AI/ML concepts or previous work with chatbots/automation platforms
Knowledge of ITSM platforms (ServiceNow, Jira Service Management, Zendesk)
Previous work in high-growth startups or product companies
Soft Skills & Mindset
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Analytical thinker who thrives on solving complex IT support problems.
Energetic, curious, and obsessed with automation and customer experience.
Excellent communication and ability to work across engineering, product, and customer teams.
Doer mentality , hands-on with both tools and strategy.
Hunger to grow into a Product Tech Leader in the AI era of ITSM.
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How to Apply
If you’re that rare combination of deeply technical, customer-savvy, and hungry to build the future – we want to talk.
Send us:
1. Your resume – but more importantly…
2. A 5-minute video where you:
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Walk us through the deadliest endpoint issue you’ve ever debugged
Explain how you would automate solving it with PowerShell
Tell us why you’re excited about AI-powered IT support
Share one thing you’ve automated in your current role that saved significant time
Why video? Because we want to see how you think, communicate, and solve problems – not just what’s on your resume.
Bonus points if you:
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Send us a GitHub repo with some of your PowerShell automation scripts
Share a blog post or article you’ve written about IT automation
Tell us about a side project related to AI, automation, or IT operations
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What Happens Next
1. Video Review (2-3 days) – We’ll watch your video and review your background
2. Technical Deep-Dive (1 hour) – Video session to go deep technical
3. Product & Culture Fit (45 mins) – Meet the founders and leaders
4. Offer & Onboarding (same day if we’re both excited!)
We move FAST. If you’re exceptional, we can complete this process in under a week.

A Note from Our Founders
“We’re not building another ITSM tool. We’re building the AI that will eliminate 80% of IT support tickets before they’re even created.
The person who joins us in this role won’t just have a job – they’ll have a front-row seat to rewriting how enterprise IT works. If that
excites you, we can’t wait to meet you.”
Ready to help us build the future of IT support?
Apply now: hiring@scogo.ai

Industry type
IT Services & Consulting
Department
Engineering – Software & QA
Role
Technical Lead
Role category
Software Development
Employment type
Full Time, Permanent
Education
Any Graduate

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Technical Lead, Navi Mumbai

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