Job Description

Urgent Hiring || Branch Operation Manager || Banking || Upto 10LPA

Job highlights
Experience in branch operations management, knowledge of banking regulations, strong leadership skills

Oversee branch operations, ensure compliance with regulations, manage customer service and staff training
Job match score

Early Applicant

Key Skills

Location

Work Experience

2 – 7 Years

10 Vacancies

₹ 5.5-15 Lacs P.A

Mumbai (All Areas)
Must have key skills
branch operation manger
Other key skills
personal banker authoriser,backup bm,BOM,aml,retail liabilities,CASA,operations,kyc,branch service delivery leader,deputy branch manager,branch operation service manager
Job description
What you’ll do
Key Responsibilities

Operational / Process Management

Oversee all branch-level operational functions: teller operations, cash handling, vault management, ATM operations (on-site/off-site), locker operations.
Manage account operations opening/closing accounts (including time deposits), premature closures, account documentation/KYC etc.
Ensure that transaction processes (NEFT, RTGS, other payments) are handled in compliance with bank policies. Monitor MIS & reporting: generate, validate, and submit operational reports on time; track exception reports, unresolved transactions, discrepancies.
Risk, Compliance & Controls

Ensure adherence to all regulatory guidelines (banking regulations, AML/KYC, internal audits, etc.) Self-audit and perform internal checks to reduce errors, fraud, income leakage; follow up on outstanding items.
Enforce operational standards, policies, and procedures; ensure staff is aware of updates in policies.
Cost / Resource Management

Assist in budgeting / controlling branch expenses: vendor / AMC payments, lease deeds, ATM maintenance etc.
Optimize resource utilization — both human (staffing, scheduling) and physical (cash, stationery, security).
Customer Service & Quality

Ensure high level of customer satisfaction: timely resolution of customer complaints / queries.
Uphold service quality and turnaround times (TAT) for branch operations.
Support Business & Sales

Support branch growth by enabling crossselling of bank products through operations staff, referrals etc.
Assist the Branch Head / Sales team in campaigns, promotions from an operations perspective (making sure operational readiness).
Team Management

Manage operations staff: hiring, training, performance appraisal, motivation.
Ensure staff are aware of compliance, process changes, best practices.

Industry type
Banking
Department
BFSI, Investments & Trading
Role
Banking Operations – Other
Role category
Banking Operations
Employment type
Full Time, Permanent
Education
Any Graduate

Create an alert for similar jobs
Banking Operations – Other, Mumbai (All Areas)

About company
Regards,

Neha

Contact:9875930275

neha.mishra@skillkart.co

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