Job Description

Vice President Of Operations: End-To-End RCM US Healthcare

Job highlights Graduate/Postgraduate with 18+ years in US healthcare RCM and proven leadership in large-scale operations Lead service delivery and transformation initiatives in RCM, manage 2000+ employees, ensure operational excellence and client satisfaction Job match score Early Applicant Key Skills Location Work Experience 18 – 28 Years 1 Vacancy Not disclosed Navi Mumbai, Mumbai (All Areas) Must have key skills Revenue Cycle Management,US Healthcare,Accounts Receivable,Medical Billing,Medical Coding Other key skills Provider Side Job description What you’ll do 9820540505.Job Title Vice President, RCM Operations Work Location: Mumbai, India Reports To: Head Operations Role Overview The Vice President of RCM Operations will lead large-scale service delivery and transformation initiatives in the US Healthcare RCM domain, managing 2000+ employees across multiple accounts. The role demands proven leadership in end-to-end RCM operations, deep client engagement, operational excellence, and a forward-looking vision to drive profitability, process automation, and best-in-class client satisfaction. Key Responsibilities People Leadership Provide strategic leadership to large operations, ensuring productivity, quality, compliance, and profitability. Mentor and develop senior leaders (directors, managers, senior managers, AMs, TLs, SMEs, and trainers) to create strong succession pipelines. Drive employee engagement, talent retention, and leadership development across all levels. Manage multiple accounts with diverse RCM workstreams (AR, Denials, Billing, Payment Posting, Coding, Patient Access). Implement robust attrition management and skill enhancement frameworks. Client Management & Service Delivery Ensure operational excellence across end-to-end RCM services, including: Medical Coding Billing, Charge Capture, and EDI Transactions Payment Posting AR Follow-up, Denials Management, Appeals Credit Balance & Refunds Monitor workflows to achieve SLA, TAT, and quality benchmarks. Partner with clients to co-create strategies for AR reduction, denial prevention, and cash acceleration. Conduct executive-level business reviews to ensure client confidence and long-term growth. P&L Management & Business Growth Drive overall P&L, ensuring revenue realization, cost optimization, and margin expansion. Identify and convert growth opportunities across existing and new accounts. Lead pricing discussions, cost modelling, and contract negotiations with clients. Partner with Business Development and Solutions teams to support RFPs and client onboarding. Compliance & Risk Management Ensure adherence to HIPAA, CMS, OIG, and payer compliance standards. Implement robust internal controls to mitigate financial, compliance, and reputational risks. Regularly audit processes to ensure accuracy, regulatory alignment, and client trust. Technology & Transformation Drive adoption of automation (RPA, BOTs), AI/ML tools, and advanced analytics to improve efficiency. Partner with technology teams to implement workflow tools, knowledge management platforms, and predictive dashboards. Champion digital transformation initiatives such as Denial Predictors, AR Worklist Automation, and Real-time Eligibility/Authorization APIs. Standardize best practices across accounts for scalable operations. Process Excellence Lead continuous improvement initiatives using Lean, Six Sigma, and data-driven insights. Conduct root cause analysis for denials, underpayments, and process breakdowns. Develop frameworks for Critical to Cash (CTC) metrics and ensure E2E accountability across functions. Build governance models (daily/weekly/monthly cadence) to ensure delivery discipline. Qualification & Experience Graduate / Postgraduate with 18+ years of experience in US healthcare RCM with deep expertise in end-to-end RCM processes. The candidate should be at the Associate Vice President level or hold an equivalent role Proven track record of managing large-scale operations (1000+ FTEs) with direct P&L accountability. Strong client-facing leadership experience with US healthcare providers, payers, and MSOs. Demonstrated success in driving automation, analytics, and digital transformation in RCM. Strong business acumen with ability to balance operations, growth, and client relationships. Interested candidates are welcome to share their profiles via email at anandi.bandekar@gebbs.com or on WhatsApp at 9820540505 Industry type BPM / BPO Department Customer Success, Service & Operations Role Head – Operations Role category Operations Employment type Full Time, Permanent Education Any Graduate Create an alert for similar jobs Head – Operations, Navi Mumbai About company GeBBS is an ISO 9001 certified healthcare outsourcing solutions firm based in Englewood Cliffs, NJ, with multiple Global Delivery Centers located in Mumbai, India. We focus on providing Business Process Outsourcing (BPO) solutions to Healthcare Providers (Medical Billing companies, Hospitals, Faculty Practices and Large Physician groups). We help our clients succeed by leveraging on our domain expertise and our innovative and cost effective approach to global outsourcing. For more details, please visit www.gebbs.com. Headquarters Building no.1, 1st floor, golden IT park, Chikalthana,Chhatrapati Sambhajinagar, Chhatrapati Sambhaji Nagar, Maharashtra, AURANGABAD, Maharashtra, India